Refund Policy

Hertes Coffee Decoction – Cloffy

For a coffee decoction product like Cloffy, this refund policy protects customers while ensuring product safety and quality.

Eligibility for Refund

• Refunds are applicable if the product arrives damaged, expired, or if there is an issue with the quality or packaging.
• If the product received is incorrect or does not match the order details, customers are eligible for a refund or replacement.
• Refund requests must be made within 7 days of receiving the product.

Conditions for Refund

• The product must be returned unused, in its original packaging, and with proof of purchase.
• If the product has been opened or used, refunds may not be applicable unless a quality issue is verified.

Non-Refundable Items

• Products that have been used extensively or without valid issues.
• Products returned beyond the 7-day period.

Refund Process

• Once the returned product is received and inspected, the customer will be notified about the approval or rejection of the refund.
• Approved refunds will be processed within 7–10 business days and credited back to the original payment method.

Shipping Costs

• If the return is due to an error on Hertes’ part (e.g., damaged or wrong product), the return shipping costs will be covered by the company.
• For any other reason, customers may need to bear the shipping costs for returning the product.