Privacy Policy for Cloffy

Effective from: 2025

At Cloffy, a brand by Hertes Food Products Private Limited, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information when you interact with our product, website, or services.

Information We Collect

Personal Information

When you sign up for newsletters, make purchases, or engage with us via our website or social media, we may collect personal details such as your name, email address, phone number, and shipping information.

Payment Information

If you make purchases through our platform, we collect your payment details (credit card, debit card, or other financial information) through secure third-party payment processors.

Technical Data

We may collect data about the device you use to access our website, including your IP address, browser type, and usage information through cookies or similar technologies.

How We Use the Information

• Process and fulfill orders, including delivery and payment processing.
• Provide customer support and respond to your queries or complaints.
• Send you promotional materials, offers, and updates about our products if you have opted in.
• Improve our website, products, and overall customer experience.

Information Sharing

Service Providers

Trusted third-party companies help us with payment processing, shipping, or marketing efforts, under strict confidentiality agreements.

Legal Requirements

We may disclose your information to comply with legal obligations, respond to legal requests, or protect the rights, property, and safety of Cloffy, our customers, or others.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online platform is completely secure, and we cannot guarantee absolute protection of your data.

Cookies

Our website uses cookies and similar technologies to improve functionality and the user experience. You can modify your browser settings to decline cookies, but this may limit certain features of our site.

Your Rights

• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time.
• Request that we cease data collection and remove your information, subject to legal obligations.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a notice on our website.

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